Refund policy

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

⦁ We don’t provide any exchange on products once sold.
⦁ In case of any defects in the product/ products we will require the customer to convey the issue with clearly with sufficient evidence (photographs) within 24 hrs of receiving the product. You must email at ⦁ contact@branca.in
⦁ Before we arrange for your damaged/incorrect product to be returned to us, you are required to send us a photograph of the product. Then it is up to the discretion of Branca’s QC team to decide whether the product is approved for return.
⦁ Once our Quality Control team has authorized the return, we will arrange for a courier to collect the goods and return them to us in its original packaging.
⦁ Once we receive the product we will initiate a replacement. In case a replacement is not available at the time we would provide a date of availability or other alternatives if the customer does not want the alternative product/products and is unable to wait for the product based on the time provided by us a 90% refund will be initiated
⦁ We are not liable for any returns that we were not notified about within 24hours of product receipt.
⦁ A 100% refund will be provided, if the product/products is/are not available or we are not able to ship the products.

 

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

⦁ Incorrect or outdated delivery address.
⦁ Incorrect address format including any form of a PO Box address.
⦁ After 3 failed delivery attempts by our respective courier agent.
⦁ Package refused by recipient.
⦁ Sizing issues. Thus please review our size guides carefully before making your purchase.
⦁ Products returned in a used or damaged condition.
⦁ Minor colour and design variation. All products are handmade and use natural stones, so there may be some variation from the photographs on our website.
⦁ If the jewellery is not faulty or damaged.
⦁ The customer needs to intimate us within 24 Hours of receipt of goods at his/her end.
⦁ In case a Made to Order request is placed and the customer cancels the order subsequently, 30% of the product cost will be deducted and the balance will be refunded to the customer.
Merchandise bought on Discount: Products purchased under any promotional offer or sale cannot be returned. 

Modification of Terms and conditions of Exchanges and Returns policy: www.branca.in May at any time modify the User Agreement without any prior notification.

Repair charges on goods which are six months old or more : Products sold beyond the period of six months will be repaired on chargeable basis for gold plated and silver ornaments and the actual cost of repair will be changed from the customer.